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RETURNS & REFUNDS

We want you to love every piece you receive from MISTY'S. If something isn't quite right, we're here to make it easy.

Our Return Window We offer a 30-day return policy from the date you receive your order. To be eligible, items must be unworn, unused, with all original tags attached, and returned in their original packaging. Please retain your receipt or proof of purchase.

How to Start a Return Simply reach out to us at sales@shopwithmistys.com to initiate your return. Once accepted, we'll provide a prepaid return shipping label along with clear instructions on where to send your parcel. Please note that items returned without prior authorisation will not be accepted.

Return Address MISTY'S Returns 27 McDonald Street Melton South VIC 3338 Australia

Damaged or Incorrect Items We take great care in every order — but if something arrives damaged, defective, or isn't what you ordered, please contact us immediately upon receipt. We'll assess the situation and make it right, promptly.

Non-Returnable Items For hygiene and safety reasons, the following items are final sale and cannot be returned: perishable goods, custom or personalised orders, and personal care products. We also cannot accept returns on hazardous materials. Sale items and gift cards are final sale. If you're unsure about your specific item, please don't hesitate to reach out.

Exchanges The simplest way to exchange an item is to return your original purchase and place a new order once your return is approved. This ensures you secure the right piece without delay.

European Union — 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason. Items must be unworn, unused, with original tags and packaging, accompanied by proof of purchase.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit. If 15 business days have passed since your refund was approved and you haven't seen it, contact us at sales@shopwithmistys.com.