Returns & Refund Policy

Welcome to Shop With Misty's. We take great pride in the quality of our curated collections. Every item undergoes strict quality checks before dispatch. Please read our policy carefully to understand our procedures regarding returns, refunds, and exchanges.

1. Damaged, Defective, or Incorrect Items

If your item arrives badly damaged, or if you received the incorrect item/size due to our error, we will gladly arrange a full refund or a free replacement.

• Timeframe: You must notify us and open a dispute within 3 days of delivery.

• What to do: Email us immediately at shop@shopwithmistys.com with:

  1. Your Order Number.

  2. Clear photos or a short video showing the damage or product issue.

  3. A photo of the shipping slip and barcode on the packaging.

• Once reviewed and verified by our dispute team, we will instantly process your refund or ship a brand-new replacement at no extra cost.

Note: Minor variations such as loose threads, slight wrinkles from international transit, or tiny surface scratches do not qualify as major damage and are eligible for a partial refund only.

2. Change of Mind & Incorrect Sizing

Because we source our boutique collections globally to provide unique styles at competitive prices, we do not offer refunds or free exchanges for change of mind, style preferences, or if you ordered the wrong size/SKU.

• We highly encourage you to review the detailed size charts on our product pages before checkout.

• If you insist on a return for a personal reason, the item must be returned to our overseas fulfillment warehouse within 10 days of receipt in its original, unworn, unwashed condition with all tags intact.

• Return Shipping Fees: The buyer is entirely responsible for paying all international return shipping costs to our overseas warehouse. We do not provide prepaid return labels for change-of-mind requests.

3. Non-Returnable & Exceptional Items

Due to strict Australian hygiene and safety regulations, certain types of items cannot be returned under any circumstances:

• Lingerie & Intimates

• Custom or personalized products

• Gift cards

4. Order Cancellation

• If you need to cancel your order, please email us within 2 hours of placing it.

• Once an order has been sent to our fulfillment warehouse and processed for shipping, it cannot be canceled or modified.

5. Delivery Issues & Lost Packages

• Delivered but Missing: If tracking shows your package is "Delivered" but you cannot locate it, please contact your local last-mile postal carrier immediately. We cannot issue refunds for orders marked as successfully delivered by the courier.

• Delayed/Lost Packages: An order is considered officially lost if it shows no tracking updates or remains in transit after 45 days (for USA orders) or 60 days (for Australia and other regions). In such certified cases, a full refund or reshipment will be provided.

• Unclaimed Packages: If a package is returned to the post office because of an insufficient address provided at checkout, or if it is not picked up in time, we cannot issue a refund.

6. How Refunds Are Processed

Once your return/dispute is approved, your refund will be automatically processed back to your original payment method (Visa, Mastercard, PayPal, etc.). Please allow 5 to 10 business days for your financial institution to post the funds to your account.

Need assistance? Tania and our customer care team are here to guide you. Contact us at shop@shopwithmistys.com.